Internet Explorer 7

Our company is Microsoft certified, which gives us some great perks. One of the biggest is we’re able to get all the Microsoft titles to test, and develop on. I decided to give IE 7 beta a shot to see exact where Microsoft was going with their browser (and who they were stealing from now). After a relatively quick installation, I went ahead and tried to open IE. Continue reading

Log File UNIX Commands

One of the biggest parts of my job is managing website log files. Our business is very “marketing-centric”, so missing log file data isn’t expectable. There have been a few situations were log files have been split or broken. Below are three nice little commands which have helped tremendously. Continue reading

Sorry for the lack of

Sorry for the lack of posts. Some of the features of this companies blog are not cooperating. But the show must go on…

All I really wanted to say for today is that I don’t think there can be anything more beautiful than waking your daughter up from her nap, have her open up her eyes, and get the biggest smile you have ever seen. Because I get to be with her all day, instead of her being in daycare.

Don’t get me wrong, I grew up in daycare. My father was a single parent and that was the best he could do. I learned a lot from being in daycare. Maybe one day when John is a little older, we will let her go. But until then, we’ll just keep her all to ourself’s. We will have brief showings, please call for an appointment.

Effects of Mergers

As more and more companies begin to merge and acquire new companies, they are all going through the process of reducing the number of systems, reducing costs, and trying to achieve visibility across multiple, converging product lines. This is beneficial for companies to do so to be able to stay ahead of competition and reduce costs for both themselves and consumers. If companies do not try to merge their systems, according to Billing and OSS World, “the resulting entities can end up with anywhere from 5 or 10 to 50 or 100 disparate customer billing and OSS systems.”

Pay vs. Short Pay

Every auditor – whether in a carrier or enterprise organization – uncovers instances where the billed amount is higher than is should be. Then a decision must be made – to pay the full amount paid (“pay”) or to calculate the true amount due, but subtracting any discrepancies, and pay only the amount owed (“short pay”). Continue reading

Stress & Anxiety in Networking

Pop quiz: What’s the No. 1 barrier to networking effectively?

You may be surprised to learn it’s your own stress level.

If the thought of meeting other business professionals to trade “war stories” and expand your network produces social anxiety, you’re not alone. Establishing new relationships feels risky to many people. It may bring back memories of the first day of kindergarten. Continue reading

VXML hacking

Today I hacked around on Voxeo’s VXML platform and managed to build a rudimentary local search voice application modeled on their screen scrape. It was surprisingly straightforward and initially used Google’s Web API for search. After finishing, I discovered Yahoo!’s API was much more complete, both in terms of what I wanted to do and in terms of future flexibility. In comparison, Google’s API seems pretty inadequate compared to Yahoo’s. Maybe it’s a function of poor documentation, but it sure didn’t seem that way based on searches of example code. Continue reading

Webtrends Small Business Reviewed

Project Overview
For one of our larger clients we’ve decided to move their website / database / analytics to a dedicated group of servers. While this project was fairly straight forward on the surface it became a real pain when it came time to setup their analytics software. For this project the poison of choice was Webtrends 7.5b. Working for a marketing driven company I’ve had the chance to use nearly all analytics at one point or another, however this was my first experiencing using the newest version of Webtrends. It didn’t take long before I learned to hate this application, just like its parent programs. There is one word which all computer people have learned to hate. Licensing. Nothing can drive a person insane more then having all the tools to fix something, but not having the “permissions” to use them. The worst part is we’ve spent over $1000 to be back to square one. The problem is how Webtrends handles licensing. Continue reading

Achieving Effective Inventory

Attaining a consolidated, accurate inventory is difficult for many communications providers. The challenges include: data housed in multiple systems (e.g., billing, CRM, ordering, provisioning) and manual update processes – both of which lead to “dirty” data. However, achieving cleaner inventory data opens many opportunities to carriers – including enhanced cost auditing, reducing revenue leakage and network optimization. And, as a survey earlier this year from Stratecast Partners reveals, most carriers view inventory management as key to managing operational and capital expenditures, launching new services, and ensuring data integrity. Continue reading