As more and more companies begin to merge and acquire new companies, they are all going through the process of reducing the number of systems, reducing costs, and trying to achieve visibility across multiple, converging product lines. This is beneficial for companies to do so to be able to stay ahead of competition and reduce costs for both themselves and consumers. If companies do not try to merge their systems, according to Billing and OSS World, “the resulting entities can end up with anywhere from 5 or 10 to 50 or 100 disparate customer billing and OSS systems.”
Every auditor – whether in a carrier or enterprise organization – uncovers instances where the billed amount is higher than is should be. Then a decision must be made – to pay the full amount paid (“pay”) or to calculate the true amount due, but subtracting any discrepancies, and pay only the amount owed (“short pay”). Continue reading
Attaining a consolidated, accurate inventory is difficult for many communications providers. The challenges include: data housed in multiple systems (e.g., billing, CRM, ordering, provisioning) and manual update processes – both of which lead to “dirty” data. However, achieving cleaner inventory data opens many opportunities to carriers – including enhanced cost auditing, reducing revenue leakage and network optimization. And, as a survey earlier this year from Stratecast Partners reveals, most carriers view inventory management as key to managing operational and capital expenditures, launching new services, and ensuring data integrity. Continue reading
Cell phones have come to be so much more than just a telephone. In this day and age it is hard to find a cell phone just for the sole purpose of making calls. Mobile phones have cameras, the ability to take videos, send text messages, emails and so much more. Recently in L.A, entertainment executives met to discuss how mobile content will be broadcasted through cellular phones. The debate centers around whether the content should be portrayed in the same way that existing TV shows, games etc. are spun off. The L.A executives posed the question, “Should they recreate the experience of the TV, silver screen or gaming console on a 2-inch-by-2-inch screen, or should they embrace the medium as an entirely new format with unique capabilities and limitations?” There are different views to this question, many with the feeling that it is impossible to deliver the content in the same manner.
As a follow up to our post on the advantages of a one-time audit, we thought we’d offer some tips on how to find a qualified vendor. Here are some of the questions you want to consider during the selection process: